9d99 Privacy Policy —
Your Information, Our Responsibility

9d99 collects various types of information for the purpose of providing its services. This information falls into two main categories — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

When you create an account on 9d99, fill out a form, or contact us, you provide the following information directly:

• Full name and date of birth (for age verification — services are available to users aged 21 and above only)
• Email address and contact details
• Password and login credentials
• National ID card or passport number (where identity verification is required)
• Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers
• Records of conversations with our support team

1.2 Information Collected Automatically

When you use the 9d99 platform, certain information is collected automatically:

• IP address and device identifiers
• Browser type, operating system, and device information
• Session logs, page visit history, and click data
• Information obtained from cookies and similar tracking technologies
• Gameplay history, bet amounts, and transaction logs

9d99 uses your information for the legitimate purposes listed below. Where your consent is required before any use, it will be obtained separately.

• Account Management: To complete registration, verification, and login processes.
• Financial Transaction Processing: To handle deposit and withdrawal requests (including bKash, Nagad, Rocket, and Upay).
• Security and Fraud Prevention: To detect unauthorized access to accounts and identify suspicious activity.
• Customer Support: To properly resolve your inquiries and complaints.
• Responsible Gaming: To monitor your gaming behavior and provide assistance when needed.
• Service Improvement: To enhance platform performance and user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Legitimate Communications: To send important account-related notifications (and promotional communications subject to your consent).

The 9d99 website uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored on your device.

3.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — such as maintaining login sessions and security verification. Without them, the site cannot function properly.

3.2 Functional Cookies

These cookies are used to remember your preferences (such as language and layout settings) so that you have a personalized experience on your next visit.

3.3 Analytics Cookies

These collect anonymous data about platform usage to help improve our services. The information obtained from these cookies does not identify you personally.

Cookies can be disabled through your browser settings. However, disabling certain essential cookies may mean that some features of the platform are no longer available to you.

9d99 does not sell or rent your personal information. However, information may be shared with specific third parties in the following circumstances:

• Payment Processors: Authorized payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to process financial transactions. These organizations have their own privacy policies.
• Technology Service Providers: Information may be shared with trusted technology partners for hosting, analytics, and security services, but only to a limited and necessary extent.
• Law Enforcement Agencies: Information may be disclosed when required by court order or applicable law.
• Fraud Prevention: With regulatory or verification bodies engaged in preventing fraud and money laundering.
• Business Restructuring: In the event of a business merger or transfer, the new entity will also be bound to uphold the same privacy standards.

Our agreements with any third-party service providers include data protection clauses that prevent misuse of the information they receive.

9d99 applies industry-standard security measures to keep your personal and financial information safe:

• SSL Encryption: All data transfers between the platform and your device are secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive data — such as passwords and payment details — is kept in encrypted form.
• Access Controls: Access to your information is restricted to authorized staff who need to view it to carry out their duties.
• Security Testing: Regular security audits and vulnerability assessments are conducted to keep systems secure.
• Two-Factor Authentication: An additional verification layer is available to protect your account.

However, no online system is completely secure. Please keep your password private, change it regularly, and always log out after using an unfamiliar device.

9d99 retains your personal information only for as long as necessary. The retention period is determined by the following criteria:

• Active Accounts: All necessary information is retained while your account remains active.
• Closed Accounts: Certain information may be retained for a defined period after account closure to meet legal obligations.
• Financial Transaction Records: Financial and transaction-related information is retained for an extended period in accordance with applicable accounting and tax regulations.
• Dispute-Related Information: Relevant information is retained throughout the duration of any active dispute or legal process.

Once the defined retention period ends, information is securely deleted or anonymized so that you can no longer be identified.

As a user of the 9d99 platform, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request the correction of any inaccuracies in your information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations apply.
• Right to Object: You may object to your information being used for specific purposes.
• Withdrawal of Consent: You may withdraw your consent to promotional communications at any time.
• Data Portability: Where applicable, you may request your information in a structured or machine-readable format.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within a reasonable time.

9d99 is for users aged 21 and above only. Our platform does not knowingly collect any information from anyone under the age of 21.

Age verification is in place during the registration process. If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted.

If you believe a minor has created an account using your identity documents, please notify our support team promptly.

9d99 may update this Privacy Policy from time to time — due to business changes, the introduction of new services, or legal requirements. For each change:

• A new "Last Updated" date will be shown at the top of this page.
• For significant changes, a notification may be sent to the email address registered on the account.
• Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

We therefore recommend reviewing this page regularly.

If you have any questions about this Privacy Policy or any requests regarding your information, please contact us through the following:

For serious complaints related to data protection, we endeavor to provide a formal written response within a reasonable time.