9d99 Terms and Conditions
Please read these terms carefully before using our platform. By registering with 9d99, you are considered to have accepted all of these rules.
Introduction and Important Notice
9d99 is an online gaming platform in Bangladesh that offers casino games, sports betting and live gaming services. These terms and conditions ("Terms") form a binding agreement between 9d99 and you. By using the website, creating an account or accessing any service, you are considered to have unconditionally accepted these Terms.
If you do not agree with any part of these Terms, please refrain from using our platform. 9d99 reserves the right to modify or update these Terms at any time. Continued use of the platform after any changes will be treated as acceptance of the updated Terms.
Eligibility and Registration Terms
2.1 Age Requirement and Legal Eligibility
To register with 9d99 and use its gaming services, you must meet the following conditions:
- You must be at least 21 years of age and legally considered an adult.
- You have confirmed for yourself that online gaming and betting is not legally prohibited in your area.
- You are registering for yourself and not on behalf of any third party.
- You have not previously been banned or excluded from 9d99.
- All information provided at the time of registration is completely true, accurate and up to date.
2.2 Account Registration Process
At the time of registration you must provide your correct name, date of birth, email address and phone number. 9d99 may at any time request a copy of a valid identity document, such as a national ID card or passport, for identity verification. Providing false information may result in immediate account cancellation and forfeiture of any deposited balance.
2.3 One Account Per Person
Each person is allowed only one 9d99 account. If multiple accounts belonging to the same person are detected, all accounts will be closed, all pending winnings will be cancelled, and 9d99 reserves the right not to return any deposited funds.
Account Management and Security
3.1 Account Responsibility
The security of your account is entirely your responsibility. Keep your username and password confidential and do not share them with any third party. Any unauthorized access or suspicious activity on your account must be reported to our 24/7 live chat support immediately.
3.2 Account Verification (KYC)
9d99 follows a Know Your Customer (KYC) policy. We reserve the right to verify identity prior to financial transactions or at any stage of service use. Withdrawal requests may be held pending until verification is complete. Failure to provide required documents may result in account restrictions.
3.3 Password Change and Recovery
If you forget your password, it can be reset via your registered email. Identity verification may be required for account recovery. If suspicious login activity is detected, 9d99 reserves the right to temporarily lock the account, which helps protect your account from fraudulent activity.
Deposit and Withdrawal Policy
All financial transactions on 9d99 are conducted in Bangladeshi Taka (BDT). We support only the following mobile banking methods: bKash, Nagad, Rocket and Upay.
| Item | Deposit | Withdrawal |
|---|---|---|
| Minimum Amount | ৳500 | ৳800 |
| Processing Time | Instant | Usually within 1 hour |
| Method | bKash, Nagad, Rocket, Upay | bKash, Nagad, Rocket, Upay |
| Currency | BDT (Taka) | BDT (Taka) |
4.1 Deposit Rules
- Deposited funds must come from a payment account registered in your own name.
- Deposits made through a third party are strictly prohibited; any such deposit detected will be returned and the account will be placed under review.
- Keep the reference number of each transaction — it may be needed when resolving a dispute.
4.2 Withdrawal Rules
- Withdrawals can only be made to the same payment method used for the deposit.
- Withdrawals cannot be made before the wagering requirements of an active bonus have been met.
- KYC verification may be mandatory for large withdrawals.
- 9d99 reserves the right to suspend and investigate withdrawals on suspicion of fraud.
Bonus and Promotion Policy
5.1 Welcome Bonus
9d99 offers new members a 100% first deposit bonus of up to ৳20,000. The wagering requirement for this bonus is 20 times. This means withdrawals can only be made after wagering 20 times the total of the bonus and the deposit.
- The welcome bonus applies only once per account.
- A minimum deposit of ৳500 is required to activate the bonus.
- The wagering requirement must be met within 30 days of receiving the bonus, otherwise the bonus will be cancelled.
- Bonus funds cannot be withdrawn directly; only winnings are withdrawable.
5.2 VIP Cashback Program
9d99's VIP program has five tiers, each offering weekly cashback benefits:
| VIP Tier | Weekly Cashback |
|---|---|
| Bronze | Up to 0.2% |
| Silver | Up to 0.3% |
| Gold | Up to 0.5% |
| Platinum | Up to 0.6% |
| Diamond | Up to 0.8% |
Advancement to a higher VIP tier depends on your gaming activity and regular participation on the platform.
5.3 General Bonus Terms
- 9d99 reserves the right to change or cancel any bonus offer without prior notice.
- Attempting to collect bonuses through multiple accounts or fraudulent means will result in account cancellation.
- If any misuse of bonuses or breach of terms is detected, 9d99 reserves the right to forfeit winnings.
- Bonus benefits are non-transferable and cannot be converted to cash.
Gameplay Rules and Restrictions
6.1 Betting Limits
Each game has its own minimum and maximum betting limits, which are displayed in the game interface. Specific maximum betting limits apply while an active bonus is in place. Exceeding these limits may result in cancellation of the bonus and any associated winnings.
6.2 Technical Errors
If a technical error in the gaming software or system causes an incorrect result to be displayed, 9d99 reserves the right to restore the correct result. Any winnings or results displayed due to a software error will not be considered valid. In such cases the relevant bet will be cancelled and the bet amount returned.
6.3 Internet Disconnection
If your internet connection is lost or the app closes during a game, the game result is saved on the server. The result will be visible once you reconnect. 9d99 is not responsible for any loss caused by connection issues.
Fair Play and Prohibited Activities
9d99 is committed to ensuring a safe and fair gaming environment. The following activities are strictly prohibited on our platform:
- Playing games or placing bets using automated bots, scripts or artificial intelligence.
- Colluding or coordinating with other players to gain an advantage.
- Using the platform for money laundering or illegal financial activities.
- Attempting to gain an unfair advantage by exploiting system vulnerabilities.
- Attempting to gain unauthorized access to another user's account or steal personal information.
- Any attempt to manipulate the bonus system.
If any of the above violations are detected, 9d99 reserves the right to immediately close the relevant account and forfeit remaining funds. Legal action may also be taken if necessary.
Responsible Gaming Policy
9d99 believes that gaming is a form of entertainment and should never be seen as a source of income. We encourage all our users to enjoy gaming responsibly.
8.1 Self-Restriction Tools
- Deposit Limit: Set a daily, weekly or monthly deposit limit.
- Loss Limit: Set up an automatic stop after losing a specific amount.
- Session Time Limit: Set a maximum duration for a gaming session.
- Self-Exclusion: Request a temporary suspension of your account for a set period.
8.2 Protection of Minors
We urge parents to use parental control software on your devices to prevent minors from accessing gaming sites. Always keep your 9d99 account login details secure.
Security and Data Protection
9d99 uses SSL encryption technology to keep all personal and financial information secure. Our platform operates in accordance with the highest security standards. Please read our Privacy Policy to learn more about how your personal information is collected, used and stored.
9.1 Data Usage Policy
- Your information is used only for service improvement, identity verification, and legal compliance.
- Your personal information is not sold or transferred to third parties except where required by legal obligation.
- In accordance with our data retention policy, information is not stored beyond the period necessary.
Limitation of Liability
9d99 accepts no responsibility for the following:
- Inability to access the platform due to server outages, maintenance, or technical issues.
- Losses caused by internet disconnection or technical problems with your device.
- Errors or unexpected outcomes in third-party game provider software.
- Financial losses resulting from unauthorized third-party access.
- Consequences of your account being closed due to a violation of these terms.
Gaming always carries risk. 9d99 does not guarantee any winnings. All gaming decisions should be made entirely at your own discretion.
Account Suspension and Closure Policy
10.1 Account Closure Initiated by the User
You may request to close your account at any time by contacting our support team. Any pending withdrawal requests should be settled before the account is closed.
10.2 Account Closure Initiated by 9d99
9d99 may immediately close any account for the following reasons:
- Violation of any provision of these terms.
- Providing a false identity or information.
- Detection of fraudulent or illegal activity.
- Suspicion or confirmation of money laundering.
- Failure to cooperate with KYC verification.
Dispute Resolution Process
In the event of any dispute or complaint, please first try to resolve it by contacting our 24/7 live chat support or by emailing [email protected]. We take all complaints seriously and aim to resolve them promptly.
Steps for Dispute Resolution
- Step 1: Contact the support team via live chat or email and provide a description of the issue along with any evidence.
- Step 2: The support team will review the issue and provide an initial response.
- Step 3: In complex cases, the matter will be escalated to senior management and a final decision will be communicated.
The decision of 9d99 will be considered final and binding. However, if you believe the decision is unfair, you retain the right to take legal action under applicable law.
Amendments and Effectiveness of Terms
12.1 Right to Amend
9d99 reserves the right to modify, add to, or remove any part of these terms at any time. For significant changes, we will endeavor to post a notice on the website or inform you via your registered email. Continued use of the platform after any changes will be considered acceptance of the updated terms.
12.2 Severability
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be severed from the terms but all remaining parts will remain fully valid and effective.
12.3 Entire Agreement
These terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between 9d99 and the user. No verbal or written assurance outside of these terms will be considered valid.